Wednesday I was off and I decided to spend the morning calling AT&T. I called and spoke to someone about my internet, some else about my data plan and yet another person about my cell phone bill. In an effort to reduce my overdraft and late fees I needed to make some changes to these accounts.
First my cell phone. I spoke Nelly. At least I think that was her name, she had a very heavy accent. I wanted to change my billing date to later in the month. It's due the 5th and I always pay it on the 22nd. After paying our rent, Leo's tuition and car payment, internet and data plan, I never have enough for the cell phone bill. Therefore it gets paid later in the month and was incurring a $5 late fee every time. Unfortunately, she informed me I had to get my bill current to do that. I told her well, it will never be current then, because I always pay on the 22nd. She said, ok, I will show on your account that you will commit to paying your bill on the 22nd of this month and then you are eligible to change it for next month. I also told her I was willing to set up auto pay(one of the last accounts I had that was not set up). Then, I asked if there was any way to reduce my bill. We had almost 6000 unused rollover minutes, surely we could downgrade to a more suitable plan. She said I could downgrade but then I would give up my unlimited Mobile to Mobile minutes and it would only reduce my bill $10 per month. I asked if there was a loyalty program since I have been with their company since 1998. She reminded me we already set up reduction last year of $15 per month thanks to my husbands employer. Well, I tried.
Then I spoke to Jasmine about my Internet bill. This account is already set up on auto pay and was coming out of our account on the 5th of every month. I asked to have it changed to the 7th, when my husband gets paid. Too many times I come up short that close to pay day. Sure no problem she said, it will start March 7th. Then, she says, did you know AT&T is offering a new plan that can reduce you bill? REEAAALLLYY??? I wondered to myself why Nelly hadn't told me about this plan. Then the lovely Jasmine proceeded to tell me that I would keep my M2M unlimited minutes and giving me 10 GB data, on average we were only using 4.4 GB data per month under the current unlimited plan. She said it would save you about $30 per month.Success! I hope she wasn't messing with me to get a sale. I am looking forward to seeing the bill. Fingers crossed.
And lastly I spoke to Joanna regarding our data plan for our I-pad. I once again, changed our date to eliminate worry or fear of overdraft fees.
It was definitely worth the time and effort to make these changes. I highly recommend that you call your cell phone company and see if they can help. If you have AT&T, hopefully you will get Jasmine! Maybe you can ask for her, tell her I sent you! ~lol~
First my cell phone. I spoke Nelly. At least I think that was her name, she had a very heavy accent. I wanted to change my billing date to later in the month. It's due the 5th and I always pay it on the 22nd. After paying our rent, Leo's tuition and car payment, internet and data plan, I never have enough for the cell phone bill. Therefore it gets paid later in the month and was incurring a $5 late fee every time. Unfortunately, she informed me I had to get my bill current to do that. I told her well, it will never be current then, because I always pay on the 22nd. She said, ok, I will show on your account that you will commit to paying your bill on the 22nd of this month and then you are eligible to change it for next month. I also told her I was willing to set up auto pay(one of the last accounts I had that was not set up). Then, I asked if there was any way to reduce my bill. We had almost 6000 unused rollover minutes, surely we could downgrade to a more suitable plan. She said I could downgrade but then I would give up my unlimited Mobile to Mobile minutes and it would only reduce my bill $10 per month. I asked if there was a loyalty program since I have been with their company since 1998. She reminded me we already set up reduction last year of $15 per month thanks to my husbands employer. Well, I tried.
Then I spoke to Jasmine about my Internet bill. This account is already set up on auto pay and was coming out of our account on the 5th of every month. I asked to have it changed to the 7th, when my husband gets paid. Too many times I come up short that close to pay day. Sure no problem she said, it will start March 7th. Then, she says, did you know AT&T is offering a new plan that can reduce you bill? REEAAALLLYY??? I wondered to myself why Nelly hadn't told me about this plan. Then the lovely Jasmine proceeded to tell me that I would keep my M2M unlimited minutes and giving me 10 GB data, on average we were only using 4.4 GB data per month under the current unlimited plan. She said it would save you about $30 per month.Success! I hope she wasn't messing with me to get a sale. I am looking forward to seeing the bill. Fingers crossed.
And lastly I spoke to Joanna regarding our data plan for our I-pad. I once again, changed our date to eliminate worry or fear of overdraft fees.
It was definitely worth the time and effort to make these changes. I highly recommend that you call your cell phone company and see if they can help. If you have AT&T, hopefully you will get Jasmine! Maybe you can ask for her, tell her I sent you! ~lol~
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